The MyModernWeb Team is pleased to serve our customers. We wanted to offer you answers to frequently asked questions and share with you the best way to find what you are looking for. It is our desire to provide you with excellent customer service.
How do I contact MyModernWeb?
Houston Local: (713) 489-7445
Joplin Local: (417) 671-0271
Toll Free: (877) 792-7418
Email: info@mmw15.wpengine.com
You may even chat with us online during business hours. Simply go to MyModernWeb.com and click the green ‘Help’ button. If an agent is available, there will be an option to chat now. If agents are not available at that time, you will have the option to send us an email.
Who do I call if I’m interested in purchasing a website?
You may call our Sales Department at (877) 792-7418 ext 2. A Project Manager will ask you about your vision for your website. A quote will then be worked up and emailed to you. If we are unable to answer your call, leave a detailed message with your email address and we will work up a quote for you.
How do I get an estimate on a website?
You may request a quote online. Leave as much information about your vision for your website and the functionality you desire. You may also call (877) 792-7418 ext 2 to speak to a Project Manager. If we are unable to answer your call, leave a detailed message with your email address and we will work up a quote for you.
Who do I contact if I need help with my website built by MyModernWeb?
You may call our Support Team at (877) 792-7418 ext 1. We will assist you as much as possible while we have you on the line. If it is something that cannot be solved while we have you on the line, a work order will be created. Our turnaround time on work orders are typically 3-5 business days. You will be notified if it will take longer. If we are unable to answer your call, please leave a detailed message and a work order will be created. We will contact you if we need additional information or once we solve the issue. Most issues are solved quickly and easily. Occasionally, support issues require further time and attention. If this is the case, our rate is $50 per half hour. You will be notified if any charges are to be expected before we begin work.
Who do I call if I need an update on my website?
Call (877) 792-7418 ext 1 to speak to a member of our Support Team. They will create a work order for you by gathering information about your desired update or design change. The work order will then be submitted to our Design and Development Team. Turnaround time on updates is typically 1-2 weeks. Our rate for updates are $50 per half hour. You will be given an estimate of expected charges before we begin work.
Who do I contact if I have a question about my website while it is being designed and developed?
The best person to contact is your Project Manager through Basecamp. You were given a username and password. Log in and post a new message. Make sure you tag your Project Manager and your Developer in the message. If you would like to leave a message for your Project Manager to call you, call (877) 792-7418 ext 1.
How do I get training on how to use my website?
We utilize a user friendly website platform known as WordPress. It is our desire for you to know how to run your own website and our pleasure to provide training at no cost. Call our Support Team at (877) 792-7418 ext 1 and ask for training videos to be made. Our training videos will take you step by step through making simple changes to your website.
Who do I call if I am having issues with my email?
You may call our Support Team at (877) 792-7418 ext 1. We will assist you as much as we can. Most of the time, email issues are caused by your Internet Service Provider (ISP) or the email program you are utilizing (ex. Outlook). We will gladly research the problem and email you instructions on how to solve the issue. If you continue to experience the problem, we have a program that allows us remote access to your computer. With your permission, we will take control of your computer and will work to correct the issue. The rate for this service is $50 per half hour.
How do I find out more information about your Online Marketing Department?
Our Online Marketing Department handles your online presence. We post to Facebook and Twitter daily, write weekly blogs, send out monthly email campaigns for you and more. The cost is $299 a month with no contract. Call (877) 792-7418 ext 2 to get one month free.
Where is your office located?
My ModernWeb was founded in Joplin, Missouri. Our home base is now in Houston, Texas. The flexibility of technology allows our entire team works from their home offices. If you desire to meet with a member of the MyModernWeb team, we would be glad to schedule an online meeting. Depending on your location, one-on-one meetings may be able to be scheduled.
How do I schedule a meeting?
To schedule a meeting, call (877) 792-7418 ext 1. A member of our Support Staff will set up an online meeting with a Project Manager.
What are your hours?
Our hours are 8am to 5pm Monday through Friday. We are closed on the weekends and major holidays.
Are you available evenings or weekends?
To connect with MyModernWeb after hours, please leave us a detailed message at (877) 792-7418 or email us at info@mmw15.wpengine.com. We will get back with you on the next business day.
How do I stay updated on news and offers from MyModernWeb?
Sign up to receive our monthly newsletters on our blog at MyModernWeb.com.
How do I apply for a position with MyModernWeb?
You may submit your application at MyModernWeb.com.